If you are unsure about your benefit entitlement or how to deal with a benefit problem there’s a lot of help online and if you still need help our bureau services are available to give you extra support. We can help with benefits if you are unemployed or on a low income, if you are disabled or have health problems. We can also provide information about local support and services if you need assistance with essentials like food and paying for your gas and electricity.
Know your rights1. What are tax credits and how can I get them?
2. I have just lost my job. What benefits can I get?
3. I’m pregnant and on benefits. What help can I get?
4. I’ve left my violent partner. Can I get any help?
5. What help can my elderly sick neighbour get?
6. Can I get financial help if I go back to work?
7. I’m on a pension. Can I get any other benefits?
8. Can I get any benefits after my wife’s death?
9. Can my baby still get the Child Trust Fund?
10. Do I still get my benefits if I move abroad?
11. Can workers from abroad get benefits in the UK?
12. I am too ill to go to work. Can I get any benefits?
How to help yourself
Calculate your own benefit entitlement
Guidance on claiming benefits online
Where to claim benefits
Tax credits and child benefits.
Job Seekers Allowance
Employment and Support Allowance
Housing Benefits, Council Tax Reduction
Personal Independence Payment
Guide to challenging benefits decisions
If your benefit or tax credit payment has been stopped or your payments have been reduced, it is important that you follow the correct procedures to challenge and observe strict time limits.
The following guidance will help you do this yourself:
Overview of steps to take and time limits
Guidance on reconsiderations and appeals
Preparing to appeal if you live with metal illness
Financial Support If Your Benefit Has Stopped
When benefits are stopped or reduced you may also need information about other help and support available: www.salford.gov.uk/emergency-assistance.htm provides information about emergency support that can be provided.
If a benefit paid by The Job Centre Plus has stopped ask about claiming a hardship payments.
If you need help with any of the above contact us, we can help you challenge the decisions.
Other agencies & useful links
Benefits advice for older people.
Information, eligibility and how to apply for benefits.
HM Revenue & Customs
Tax credits and child benefits.
Gov.UK Pension Service
Pensions and planning for retirement, benefits for people aged 60 plus.
Salford City Council
Benefits advice including housing and council tax benefit.
Benefits calculator and details of grant giving charities. www.turn2us.org.uk/benefits_search.aspx
Still need help? Contact Salford Citizens Advice
What We Can Do
Give practical assistance
We can give practical assistance by helping you to work out your entitlement to benefits and tax credits, for example we can talk to you about the effects of moving in with a partner, financial support if you are expecting a baby or the effects on your income of increasing hours at work or talking a new job.
Help you fill in complex forms
Such as Disability Living Allowance, Attendance Allowance or Employment and Support Allowance, this will always be by appointment and only after we have assessed whether it is the appropriate benefit for you.
Advise you on challenging benefit decisions
If you have been refused a benefit or your benefit has been stopped we will be able to advise you how to challenge, you will always need to seek advice within 28 days of the decision.
How to Get in Touch
Telephone our Advice Line
We can help with most benefit issues over the phone and if necessary will make you an appointment in bureau.
Email us using our Contact Form
An easy way to get in touch with us is by emailing us, we will get back in touch within 3 days.
Visit one of Our Bureaux