All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager, but trustees:
- Set the overall direction and support the development of the bureau
- Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
- Employ CAB staff and control bureau finances
- Earn and retain the respect of important and influential people and organisations in the community, including funding bodies
- Ensure the bureau complies with relevant laws
Bureaux trustee boards need people from all sections of the community with a wide range of different skills, experience and perspectives. Trustee boards tend
to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job.
What support and training do I get?
A full induction into the trustee board’s role and responsibilities will be provided.
What we want from all our Volunteers
Whatever your views are, you will be expected to assist all kinds of clients on any kind of problem they have. You will need to be prepared to examine your own views and feelings to make sure that you are able to give an equally good service to everyone.
All volunteers are expected to carry out the CAB’s policy of equal opportunities. This means actively opposing all forms of discrimination and ensuring that the service is equally available to all people.
Everything that you see and hear in the bureau is private. Every volunteer must sign an agreement to observe a strict rule of confidentiality before they start volunteering.
A commitment to training
A willingness to learn and develop is central to being an effective adviser and can be important for other volunteer roles. Learning to be a generalist adviser in particular involves a great deal of commitment to training and learning. All advisers periodically assess how they are performing via a set of competences specifically adapted for the role of adviser. This helps identify training and development needs.
Things are always changing and you will need to spend some time reading in order to keep yourself up to date. All kinds of training courses, sessions and self-study material are available for all volunteers to develop their skills and knowledge.
Bureau staff meetings
As part of your continuing development it is a priority to attend the bureau staff meetings. They provide a forum for training, case discussion, explanation of policy and practice, and mutual support.
To run an effective service we generally need advisers to volunteer in the bureau a minimum of 6 hours per week. We usually ask that people can volunteer for at least 1 year as well.
For the other roles above we will usually accept fewer hours and a lesser ongoing commitment.
Do I get expenses?
It is CAB policy that bureau volunteers should get out-of-pocket expenses. You should talk to the bureau manager about the arrangements locally.
What happens after I have filled in the application form?
After returning your form we may invite you to an informal interview, if you are successful we will arrange for you to have an induction session at one of our bureaux.
How do I apply?
To apply download the application form on the right and either return via email to firstname.lastname@example.org or post to: Salford Citizens Advice Bureaux, FREEPOST – NWW 7023A, Manchester, M30 1DH.