Do I have to visit a bureau if I need help?
We are constantly improving our website so that you can hopefully find useful self help information, advice and links to other sites so that you can solve your problems without having to come and see us.
What about telephone & email?
You can get the same level of help from our telephone and email service as from a high street services, you can email us 24 hours a day, 7 days a week and can call us Monday – Friday.
If I do come into to see you what should I bring?
Please always bring letters, court papers, and any other forms that you want help with when you first visit us otherwise we might have to ask you to come back again with this information.
Do I need to make an appointment to see you?
We hold a brief interview with anyone who drops into our advice centres – if your issue is complex or requires further investigation we will usually arrange a further appointment with you.
Do you provide advice in languages other than English?
Many of our staff and volunteers speak a variety of community languages, so we can sometimes provide interpreting if we have sufficient notice, however we are unable to provide professional interpreting service so we do ask that clients come in with an adult who can interpret for them. We reserve the right not to provide advice or information via a child interpreter.
Do I need to pay for advice?
No, we don’t charge for any of our services, however for specialist advice in housing we will need proof of your income if we need to apply for legal aid.
Is Citizens Advice Salford part of the council?
No, we are an independent charity, we are entirely impartial and your information is never shared with anyone else without your express permission.
Does it matter if I don’t live in Salford?
We help residents of Salford but can also help people who are registered with a GP in Salford. If neither apply you should visit www.citizensadvice.org.uk to find details of your local bureau.
Can I get involved with Citizens Advice Salford?
We are always looking for volunteers and would love to hear from anyone that is interested in helping their local community and developing their skills. Visit our volunteering page for further information.
Is it all about giving advice?
No, we also provide evidence for campaigns, locally and regionally and contribute to national lobbying and publications that ensure that policy maker’s hear our clients’ voices.
Visit www.citizensadvice.org.uk/index/campaigns.htm to find out more about research and campaigns.
Training and Workshops
We can also deliver training to community groups and third sector agencies, contact us if you would like to find out more.