Email Advice - your permissions and consent

Thanks for using our email advice service!  Please note that we need to record information about you to help with your enquiry. This is the information detailed on our enquiry form as “personal details. ”  We have a legitimate interest do this and will only access it when we have a good reason, only share what is necessary and relevant and don’t sell it to commercial organisations.

We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:

  • give you advice
  • help us gather data to improve our service
  • support our research in a way that you can’t be identified

Feedback

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that. One of our team may also contact you to check how our advice helped you.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups. 

Please tick the box when you email us if you agree to us getting in touch

Privacy

We’ll make sure all your information is kept safe in our secure case management system. To find out more read our privacy policy.

Please note that we can only deal with enquiries from residents of Salford or those with a Salford GP so please ensure you give us your full address details or details of your GP. If neither of these apply to you then we won’t be able to respond. If this is the case then please visit the Citizens Advice site for details of your local service:

Email Help Form

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