Citizens Advice help two million people every year, and has a closer understanding of the problems that people experience than any other organisation.
Nationally Citizens Advice in undertaking policy research combines these insights with analysis of wider social and economic trends, and sets out new ideas to improve policy and delivery for all.
Citizens Advice and Citizens Advice Salford use this unparalleled evidence from the people we help to try and fix the underlying causes of people’s problems.
As a local Citizens Advice service, we in Salford know which polices are working and spot emerging problems early. We monitor themes and trends and use anonymous data from people we help in order that we can influence strategies and policy making locally.