Do you need help to make a new Universal Credit claim?

At Citizens Advice Salford we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

Visit us at the Job Centre Plus offices below

Salford JCP

The Opportunities Centre,
Churchill Way,
Salford
M6 5PL

Monday: 9:00- 12:30 and 1:00 – 4:30

Tuesday: 1:00 – 4:30

Wednesday: 1:00 – 4:30

Thursday: 9:00-12:30 and 1:00 – 4:30

Friday: 9:00 – 12:30 and 1:00 – 4:30

Eccles JCP

Sentinel House,
Monton Road,
Eccles
M30 0NA

Monday: 9:00 -12:30 and 1:00 – 4:30

Tuesday: 9:00- 12:30 and 1:00 – 4:30

Wednesday: 1:00 – 4:30

Thursday: 1:00 – 4:30

Friday: 9:00 – 12:30 and 1:00 – 4:30

Worsley JCP

5, Worsley Court,
Walkden
M28 3AD

Monday: 9:00 – 12:30 and 1:00 – 4:30

Tuesday: 9:00 – 12:30  and 1:00 – 4:30

Wednesday: 1:00 – 4:30

Thursday: 9:00 – 12:30

Friday: 9:00 – 12:30 and 1:00 – 4:30

Coming to see us to make a new claim? See our checklist below before you visit:

Before you apply for Universal Credit, you’ll need to gather some information together.

This will help make sure you only have to do the application once, and let you  get Universal Credit as quickly as possible if you’re eligible. Don’t start your application until you have these details for you and your partner:

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Your postcode

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Your National Insurance number - you can find this on a payslip or letter from HMRC, call the helpline on 0300 200 3500 (textphone 0300 200 3519) if you can’t find it.

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Your bank, building society, credit union or Post Office card account details. If you don’t have a bank account, you’ll need to open one or use simple payment (https://www.gov.uk/simple-payment)

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Your type of accommodation (for example private rental, council tenancy or housing association tenancy)

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How much rent or mortgage you pay each month

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Any service charges you pay

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Your landlord’s address and phone number, this can be found on your rent agreement

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How much you earn from work (such as recent payslips, or accounts or receipts if you’re self-employed)

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Any income that’s not from work (for example a pension or insurance plan)

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Any savings or other capital you have (for example shares or property)

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How much you pay for childcare (if you want to claim childcare costs)

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Child benefit reference numbers (you can find these on letters to you about child benefit - they start with ‘CHB’ and are made up of 8 numbers and 2 letters. Phone the Child Benefit Office on 03002003100 ( textphone 03002003103) if you need help.

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Details of any other benefits you’re getting - the name of the benefit(s) and how much you are getting

Call: Freephone 0800 144 8 444 (England)

Online information: You can find more information on Universal Credit on our advice pages.

Are you an agency wanting to signpost to us?

If you’re a local organisation working with people who need to help to claim Universal Credit get in touch with us for more information on how you can signpost or refer people to our service.

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