The role

All Citizens Advice Bureaux are independent charities, governed by their own

board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager, but trustees:

  • Set the overall direction and support the development of the bureau
  • Ensure the bureau meets the needs of the local community and the

Citizens Advice membership standards

  • Employ Citizens Advice staff and control bureau finances
  • Earn and retain the respect of important and influential people and

organisations in the community, including funding bodies

  • Ensure the bureau complies with relevant laws

Skills Needed

Bureaux trustee boards need people from all sections of the community with

a wide range of different skills, experience and perspectives. Trustee boards tend to meet in the evenings, making this a flexible role, which trustees often

fit around a full-time job.

What support and training do I get?

A full induction into the trustee board’s role and responsibilities will be provided.

New trustees need to understand their role and responsibilities to be effective. Three e-learning modules are provided which allow new trustees to explore and then test their understanding of the legal, financial and strategic responsibilities of their role:

Application Form

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