Job Vacancy: Telephone and Digital Service Supervisor

Job Title:               Telephone and Digital Service Supervisor
Hours:                   36.25 hours per week
Location:              Office based with some home working
Salary:                   £24,982 to £27,742 subject to experience 
Pension:         6 % employer contribution
Employer Assistance Programme
Annual Leave     28 days

Context of role:

We have an opportunity for the right candidate to join us, as we look forward to opening our exciting new telephone hub in our offices in the Salford Royal Hospital Trust estate.  We are looking for someone with recent experience of supporting advice giving staff or volunteers or someone with a number of years of advice giving experience looking for a change in direction.

In Salford we have an experienced training team to support you and a great track record of recruiting a diverse team of volunteers from across the City who are supported by experienced paid advisers and specialists. 

Reporting to the Operational Senior Manager you will have the opportunity to be involved in our new rounds of recruitment to supplement an experienced team  to provide information and advice to local people. You will also work with the training manager and a volunteer training  tutor who will help ensure that we develop the skill sets of new volunteers.

We pride ourself on providing a supportive working environment that encourages self development,  innovation and new ideas and look forward to your application.

Closing date: 21 January 2021 at 9am


Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.



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