Job Vacancy: Universal Credit Help to Claim Adviser

Job Title: Universal Credit Help to Claim Adviser
Salary: £17,908 to £19,698 per annum
Hours: 36.25 per week
Holidays: 28 days plus bank holidays pro rata
Employer Assistance Programme

We have an exciting opportunity for someone with benefits advice experience to join our team providing face to face, telephone and Web chat support for Universal Credit claimants. If you have a good understanding of the benefits system and would like to be involved in an innovative project then we would love to hear from you.

Trainee positions considered for those with limited welfare benefits experience, you must however demonstrate good communications skills especially on the telephone.

The successful applicant will provide advice and support to people enquiring about entitlement to Universal Credit, assist with helping them make a claim and  to get their first payment on time and making sure they’re ready to manage it when it arrives. 

In Salford we have an experienced training team to support you and we pride ourself on providing a supportive working environment that encourages self development, innovation and new ideas and look forward to your application.


Recruitment Timeline

Closing date: 21 January 2021 at 9am

Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.


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