Job Vacancy : Telephone and Digital Service Supervisor

Telephone and Digital Service Supervisor

Job Title:               Telephone and Digital Service Supervisor

Hours:                   36.25 hours per week

Location:              Office based with some home working

Salary:                   £24, 313 – £26, 999 subject to experience        

Pension:         6 % employer contribution

Employer Assistance Programme

Annual Leave     28 days plus bank holidays 

Context of role

After nearly 6 months of advice being delivered by phone and email by our paid staff during lockdown we see this as an exciting time to develop our volunteer contribution to our local telephone and digital client solutions. 

We are looking for someone with at least 12 months recent experience of supporting staff in a local Citizens Advice office or similar social welfare advice environment. We will also consider candidates with at least 2 years of delivering generalist advice who can demonstrate the skills and enthusiasm to support the development of volunteer advisers.  Reporting to the Operational Senior Manager you will provide regular support face to face, via phone, zoom or hangouts to our team of paid staff and volunteers across all areas of advice. You will work with the Training Manager to ensure that we develop the skill sets of volunteers by direct supervision of advice, feedback and mentoring and by being observed by trainee advisers, ensuring they observe and develop good practice in their advice giving and case write-ups. 

Recruitment Timeline

Closing date:    21 September 2020 at 9am

Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.



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