Telephone and Email Service

Senior Telephone Adviser

23 hours per week
£ 22,937 pro rata plus 6% pension supplement (after 6 months service)

Actual salary £14,553

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. With a network of over 300-bureaux, we support nearly 2.1 million people and help solve over 6m every-day problems for our customers each year.
Right now we are looking to recruit someone to work in our telephone and email advice service. You will have good experience of delivering advice and information in a social welfare environment and of supervising the work or paid staff or volunteers. You will be responsible for day to day supervision of a small team of volunteers and will also carry a small advice caseload.

You will need to be comfortable working with a wide range of people, and be prepared to go the extra mile for those most in need of our assistance. Some flexibility around your hours will also be required and the post includes working on a Saturday.

To apply, please email Gareth Hughes

Closing date: 15 May 2015
Interview date: w/c 18 May 2015