Whenever you need advice, we’re here

We provide free, confidential and impartial advice to residents of Salford, and campaign on big issues affecting people’s lives. Our goal is to help everyone find a way forward, whatever problems they face.

People come to us with all sorts of issues. You  may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options

It doesn’t matter who you are, or what your situation is, Citizens Advice Salford will always give you free, confidential and impartial advice.

We value diversity, promote equality and challenge discrimination wherever we see it. We aim to be sustainable, efficient and effective in everything we do.

Who We Are

We are a team made up of paid staff and volunteers. Every year up to 70 volunteers support the delivery of our work alongside a team of paid staff. Our volunteers come from all sorts of backgrounds and help with everything we do; ICT, administration, fundraising, trusteeship – and of course giving advice. Together the work they do helps us to assist almost 20,000 people each year, without their passion and generosity, we wouldn’t be here today.

Our volunteers benefit from the experience too – for example all our retired volunteers tell us that volunteering keeps them mentally active and nine in ten unemployed volunteers believe it helps them to move into employment of education.

Listen to what some of our team have to say about our service.

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Melody Lee

Trustee

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image of Gemma Kenny

Gemma Kenny

Help Through Crisis Adviser

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Rachel Pendleton

Trainee Generalist Adviser

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Elaine Kenny

Deputy Chief Officer

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Gareth Hughes

Senior Manager

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Caroline Ellicott

Senior Manager

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Liz Long

Specialist Advisor

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We’re easy to find

We provide advice and information by email, by phone and face to face at our local centres. You can also find us in doctor’s surgeries, community centres and food banks across Salford.

We all share one goal

Volunteer, employee or supporter, we all believe in the same thing; a society where everyone gets the advice they need, and every voice is heard.

Supporting local people and improving society

We use our client’s experience, stories and evidence to research and campaign for positive change.

We contribute to national campaigns and have helped bring about a cap on the cost of payday loans, the end of retaliatory evictions and greater protection for mobile phone customers.

We also use local people’s experience to lobby locally around issues such as housing and homelessness or problems people have with claiming benefits.

Our dedicated staff and volunteers

Every year up to 70 volunteers support the delivery of our work alongside a team of paid staff. Our volunteers come from all sorts of backgrounds and help with everything we do; ICT, administration, fundraising, trusteeship – and of course giving advice. Together the work they do helps us to assist almost 20,000 people each year, without their passion and generosity, we wouldn’t be here today.

Our volunteers benefit from the experience too – for example all our retired volunteers tell us that volunteering keeps them mentally active and nine in ten unemployed volunteers believe it helps them to move into employment of education.

It is very easy to apply to join us as a volunteer and we recruit throughout the year.

We need your help

We’re an independent charity, and our success depends on support from people like you. There are different ways you can get involved.

volunteer

Volunteer

Join our incredible team in locations across Salford and help deliver our work.

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Donate

Your generous support helps us to train more volunteers, deliver more advice and continue to campaign on behalf of local people.

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Follow

Follow us on twitter and share our success stories!

FAQs

Most Citizens Advice services serve their local community, we are the same, if you live in Salford or have a Salford GP then we are here to help you. If not then search for your local service.

When you visit us, it’s important that the adviser you speak to has as much information about your case as possible.

If you don’t bring the necessary paperwork with you – you might have to come back another time. This means it could take you longer to get the help you need.

Here is a list of the things you may need to have to hand.

No appointment is needed! We hold a brief interview with anyone who drops into our advice centres – if your issue is complex or requires further investigation we will usually arrange a further appointment with you. If you need to make an appointment as you have limited time because you are a carer or you need to take time off work then email us with more information.

Many of our staff and volunteers speak a variety of community languages, so we can sometimes provide interpreting if we have sufficient notice, however we are unable to provide professional interpreting service so we do ask that clients come in with an adult who can interpret for them. We reserve the right not to provide advice or information via a child interpreter.

No, we don’t charge for any of our services, however for specialist advice in housing we will need proof of your income if we need to apply for legal aid.

No, we are an independent charity, we are entirely impartial and your information is never shared with anyone else without your express permission.

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