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Administration Support

The role

As a volunteer administrator you would assist with:

Word processing and letter writing
Setting up client records on our online case recording system
Supporting advisers to locate online information for their clients
Photocopying and filing
Answering phone calls and taking messages

Skills Needed

Be good at listening
Be able to work in a team
Good written and verbal communication skills
Be able to read and write English
Be open–minded and non-judgemental
Ability to locate online information resources.
Good data entry skills.
Good organisational and administrative skills

What support and training do I get?

Introduction to Citizens Advice services and aims and principles
Equality and diversity overview
Introduction to enquiry areas
Understanding data protection and information assurance
Training in our ICT and case recording systems

Application Form

Step 1 of 6

16%

Are you:*
- Under 16
- 16 or over
As you are under 16 please download the hard copy of our form as we require a signature from your parent or guardian.

Download Volunteer Form
Name*
First Last
House Number Street*
Town / City*
Postcode*
Phone
Email*
Preferred method of contact:*
- Email
- Phone
- Post

Volunteer role, skills and experience
1. Are you interested in any particular type of volunteer role(s)?
For example, Adviser, Receptionist, Trustee, Administrator, Research and Campaigns. [Please note that applicants must be 16 or over to undertake the Adviser role].
2. Describe any skills you have that would be useful for the role you’re interested in:
For example, talking to people face to face or on the phone, IT skills, helping people learn, speaking / writing in a language other than English, British Sign Language, good verbal / written communication skills, problem solving, co-ordinating teams, social media skills, etc.
3. Is there anything you have done over the past few years that you would like to tell us about?
For example, employment, work experience, volunteering, community activity (involvement in tenants’ associations, school activities, support groups), caring for children, other relatives or friends, classes, training courses etc.
4. Why do you want to volunteer for Citizens Advice? What do you hope to get from the experience?
5. What do you think are some of the main problems facing your community?

Availability
It’s useful to know when you will be available to volunteer. Please indicate below the times when you are generally available:
- Monday AM
- Monday PM
- Tuesday AM
- Tuesday PM
- Wednesday AM
- Wednesday PM
- Thursday AM
- Thursday PM
- Friday AM
- Friday PM
6. How many hours per week, or days per week would you like to volunteer for?
7. Are there any times that you’re unlikely to be available, e.g. school holidays?
8. Is there anything else you would like to say about yourself?
9. Are there any adjustments we can make to assist you in your application and / or interview?
This information will be treated as confidential.
10. Is there any equipment or support that we can provide to help you carry out the volunteer role itself?
This information will be treated as confidential. Please be assured that we will be supportive in discussing any adjustments with you at any stage of the recruitment and selection process.

References
Please give the names and addresses of two people, who know you in a work related, academic or professional capacity. For example, an employer, teacher or tutor, colleagues or ex-colleagues, or someone who knows you well (other than your family).
Referee 1
Name*
First Last
Email*
Phone
In what capacity do they know you?*
Referee 2
Name*
First Last
Email*
Phone
In what capacity do they know you?*

Our policy on convictions

Having a criminal record is not in itself a barrier to volunteering, and we will only take relevant convictions or sexual offences into account. Our policy is in place to make sure ex-offenders are treated fairly. We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the volunteer role.

Anyone with a caution or conviction for a sexual offence against a child or vulnerable adult is considered unsuitable to volunteer.
Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974?
For more information see: http://hub.unlock.org.uk/knowledgebase/a-simple-guide-to-the-roa/
Please provide details of the offence and the date of conviction:
If you are concerned about this and would like to discuss your individual circumstances further, please contact gareth.hughes@citizensadvicesalford.org.uk
Entitlement to work or volunteer
If you are not a UK or Irish citizen, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status. If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency (www.gov.uk/contact-ukvi-inside-outside-uk) EU/EEA nationals from other countries are entitled to volunteer if they have one of the following statuses to volunteer:
- Pre-settled status
- Settled status
- A visa status that allows volunteering (as outlined on the NCVO website: A href="www.knowhow.ncvo.org.uk/your-team/volunteers/recruiting/volunteers-from-overseas">www.knowhow.ncvo.org.uk/your-team/volunteers/recruiting/volunteers-from-overseas
Declaration
I confirm that all the information I have provided above is accurate to the best of my knowledge.*
Please type your name.
Date*
MM slash DD slash YYYY
Yes, I consent to you holding information on my (please tick all of those you agree to)
If you have given us any information about your health, disability or access requirements, under data protection law we need your explicit consent to hold or use that information.

We will only use it in order to allow us to make reasonable adjustments and/or to keep you safe, and it will be held securely.
- Ethnicity
- Health condition
- Religion
- Sexual orientation

Volunteer diversity monitoring information

Background

Citizens Advice values diversity, promotes equality, and challenges discrimination. We welcome and encourage volunteer applications from people of all backgrounds, age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. Monitoring recruitment and selection procedures is one way that helps us to ensure that there is no discrimination in the recruitment process. To do this we need to know about the diversity profile of people who apply for volunteer roles at Citizens Advice Salford. General Data Protection Regulations Under data protection law we are allowed to ask for this information as it's sole purpose is to allow us to monitor the diversity of our applicants. The information you give us will be kept securely, is confidential and will be used for monitoring our equality policies only. It will not be seen by anyone responsible for making recruitment decisions. If you would prefer not to answer any of the questions we ask, please leave them blank.
Age
Which age bracket do you fit into?
Gender
What best describes your gender? Please select the relevant option or provide preferred term.
Preferred term.
Gender Identity
Is your gender identity the same as the gender you were assigned at birth?
Sexual Orientation
What is your sexual orientation? Put a cross in the relevant box or write in a preferred term.
Preferred term.
Ethnic origin
How would you describe yourself? Choose one section (A to E) and select the relevant option.
A. White
Any other White background.
B. Mixed/multiple ethnic groups
Any other Mixed/multiple ethnic background.
C. Asian/Asian British
Any other Asian Background.
D. Black/African/ Caribbean / Black British
Other Black/African/Caribbean background.
E. Other ethnic group
Any other ethnic group.
Disability
Do you consider yourself to be a disabled person or do you have a long-term physical or mental health condition?
NB. The information on this form is for monitoring purposes only. We follow the social model of disability which believes that it is the barriers created by society which disable people. If you require any additional support or equipment in relation to the recruitment process or that would enable you to carry out the volunteer role, please tell us on the application form or during the interview.
Religion or belief
Which group below do you most identify with?
Any other religion or belief.
Volunteering Opportunity
How did you hear about this volunteering opportunity?
Consent
Consent*
- I have read and agree to the privacy policy and consent for my details to be stored (off site) and to be contacted by Citizens Advice Salford
CAPTCHA
Phone
This field is for validation purposes and should be left unchanged.

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