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Job Vacancy : Generalist Adviser

Generalist Adviser (full or part time)

Salary: £25,955 to £27,000
Hours: 36.25 per week ( applications for part time hours also welcomed.)
Employee Benefits: Employer pension 6%
Employer Assistance Programme
28 days plus bank holidays

The Role

We are looking for someone to join our team to provide generalist advice to clients in person, by phone and email. You should be an experienced generalist adviser who enjoys working in a hybrid environment who would like to join an experienced and supportive team. We will consider applications for entirely home based work but only from those with appropriate experience and who are able to work unsupervised.

What we give our staff

We truly value our colleagues – and we show that in what we offer. These range from flexible working arrangements and generous leave entitlement, to a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme.

Please apply below.

Closing date: 08, December, 2023 at 9am

Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.

More information here

Generalist Adviser Recruitment Pack

Job Application Form

Please refer to the recruitment pack before completing this application form. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. Members of the recruitment panel will consider information you provide against the person specification for the role to decide whether you will be shortlisted for an interview. It is therefore essential that you complete the form fully and that you clearly demonstrate how you meet each point on the person specification. Please note that CVs are not accepted.

Position Applied For

Please Indicate if you are interested in one or both posts

I wish to be considered for a full-time position

I wish to be considered for a part-time position

Name

First Name(s) Last

Address

Street Address Address Line 2 City County / State / Region Postcode

Telephone Home

Telephone Work

May We Contact You At Work?

Yes

Mobile

Entitlement To Work In The UK

A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the provisions of the Asylum and Immigration Act 1996. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made. Please note that Citizens Advice does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

Criminal Convictions

Having a criminal record is not in itself a barrier to working for us, and we will only take relevant convictions or sexual offences into account. Our policy is in place to make sure ex-offenders are treated fairly. We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the job role.

Anyone with a caution or conviction for a sexual offence against a child or vulnerable adult is considered unsuitable to work for us.

Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974?

Yes

For more information see: http://hub.unlock.org.uk/knowledgebase/a-simple-guide-to-the-roa/

If YES please provide details of the offence and the date of conviction:

If you are concerned about this and would like to discuss your individual circumstances further, please contact gareth.hughes@citizensadvicesalford.org.uk

References

Please provide the names, addresses, telephone numbers and email addresses of two people who may be approached for references. One of these should be your present or most recent employer, the other could be someone who knows you in a work related, voluntary or academic capacity. Both referees should be able to comment on your suitability for the post applied for. References will only be taken up for successful candidates following interview.

Referee 1

Name

Address

Street Address Address Line 2 City County / State / Region Postcode

Telephone

In which context does this referee know you?

Referee 2

Name

Address

Street Address Address Line 2 City County / State / Region Postcode

Telephone

In which context does this referee know you?

Section 2

Information, experience, knowledge, skills and abilities.

It is essential that you complete this section in full. Please refer to the recruitment pack for Applicants for further details.

Please explain and demonstrate how your experience, skills and knowledge meet the selection criteria for the post described in the Person Specification (found in the Recruitment Pack).
Please ensure that you address all the criteria on the person specification using the same order and numbers.

10.

11.

12.

13.

14.

Please give details of educational qualifications you have obtained from school, college, university etc.

Subject, Level and Grade

Professional Development

Please give details of any professional qualifications, including membership of any professional bodies and any job-related training that you have undertaken.

Details

Declaration

Data Protection Statement:

I consent to this information being processed and stored for the purpose of recruitment and selection at Citizens Advice Salford and if appointed, for the purposes of employment at Citizens Advice Salford.

I confirm that to the best of my knowledge, the information I have provided on this application form is true and correct. I understand that if appointed on the basis of false information contained in this form, I may be summarily dismissed.

How we will use your information

The information you give us on the application form will be used to help us decide whether to recruit you as a member of staff - this is our ‘legitimate interest’ under data protection law. It will only be seen by staff involved in the recruitment process, and will be stored securely.

If you are recruited, we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information in order to involve you will have access to it.

All use of applicant’s information will be relevant to their involvement, and may include:

Contacting applicants when necessary
Making reasonable adjustments to improve accessibility
Monitoring statistical details of our applicants
Providing ongoing support to applicants
Addressing problems or complaints

Signature (Please Type Full Name)

Dated

MM slash DD slash YYYY

Section 3 - Diversity Monitoring

Please note this section will be detached before sending your application to the recruitment panel for shortlisting.

Position Applied For

Candidate Ref Number (For Office Use Only)

The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

In order to achieve these aims we need to know about the diversity of people who apply to work in the service. Please help us by providing the following information.

All information will be treated confidentially and will be separated from your application form before making any selection decisions.

If you prefer not to answer any of the questions please leave them blank.

General Data Protection Regulations (GDPR)

Under data protection law we are allowed to ask for this information as it's sole purpose is to allow us to monitor the diversity of our applicants Citizens Advice Salford will keep the information secure and confidential and use it only for the purposes of recruitment and selection diversity monitoring. If you become an employee of Citizens Advice Salford the information will be retained for the purpose of diversity monitoring only.

Thank you for your co-operation.

The following information will not be seen by the recruitment panel and will not affect your application.

Age

Under 25

25-34

35-44

45-54

55-64

65+

Gender

What best describes your gender?

Other Gender

Sexual Orientation

What is your sexual orientation? Please indicate your preferred term.

Other Sexual Orientation

Ethnic origin

How would you describe yourself? Choose one section (A to E).

A. White

English/Welsh/Scottish/Northern Irish/British

Irish

Gypsy or Irish Traveller

Other

B. Mixed/multiple ethnic groups

White & Black Caribbean

White & Black African

White & Asian

Other

C. Asian/Asian British

Indian

Pakistani

Bangladeshi

Chinese

Other

D. Black/African/ Caribbean / Black British

African

Caribbean

Other

E. Other ethnic group

Arab

Other

Disability

A disabled person is defined under the Equality Act 2010 as someone with a ‘physical or mental impairment which has a substantial and long term adverse effect on that person’s ability to carry out normal day-to-day activities.’

Do you consider yourself to be disabled under the Equality Act 2010?(Required)

Yes

The information on this form is for monitoring purposes only. If you require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed, please make sure you tell us separately from this form. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Religion or belief

Which group below do you most identify with?

Religion

No religion

Christian (including all denominations)

Buddhist

Hindu

Jewish

Muslim

Sikh

Other

Gender Identity

Is your gender identity the same as the gender you were assigned at birth?

Gender Identity

Yes

How did you hear about this opportunity?

Please include details below

Email Advice

Please note that we are unable to deal with any email advice requests whilst this part of the site is being re developed.

Any advice request submitted through the "email advice" part of the site will not be received so please seek help through another channel until the work in the site has been completed.

We apologise for any inconvenience caused.