Universal Credit Adviser
Role: Help to Claim service – Universal Credit Adviser
Salary: £25, 646 (actual £20,518 )
Hours: 29 per week
Employee Benefits
Employer pension 6%
Employer Assistance Programme
Holidays 28 days per year rising to 30 days ( pro rata)
The Role
The successful candidates will join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants. You will help them assess whether UC is the appropriate benefit for them and take people through the claims process – offering tailored support if they need help to make a claim.
You will also explore with potential claimants whether Universal Credit is the appropriate benefit, completing better off calculations and ensuring that clients understand evidence requirements to commence a claim.
The post can be completed entirely at home or if you live locally and you prefer you can be based in an office.
What we give our staff
We truly value our colleagues – and we show that in what we offer.
We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave after 1 year of service. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.